Privacy Policy

1. Who we are (data controller)

The data controller for the processing described in this Policy is kindrale.com (PE), registered in Ukraine.

• Company: kindrale.com
• EDRPOU (registration code): 59795815
• Address: 12-B Hrushevskoho St, Kyiv, 01001, Ukraine
• Email: contact@kindrale.com
• Phone: +380 667 201 9595
• Legal representative: Maria Schmidt, Managing Director

2. Data we collect

Depending on your request, we may collect:

• Contact details you provide via the consultation request/lead form (e.g., name, email address, and phone number).
• Request details you provide to help with psychologist matching and scheduling (including information you choose to include in your message).
• Any special categories of data you intentionally provide as part of your request, including health-related information.

If you submit health-related data, we process it only with a lawful basis; health data requires explicit consent or a specific lawful exception.

Legal basis: Закон України "Про захист персональних даних".

3. Purposes and legal basis

We process your personal data to:

• Provide psychologist matching and consultation scheduling services requested by you.
• Communicate with you about your request and appointment arrangements.
• Manage and improve service delivery and respond to inquiries.

For distance/online services, we disclose essential information before agreement. Legal reference: Закон України "Про захист прав споживачів".

For our online arrangements, consumer-facing information is provided in accordance with Ukraine’s electronic commerce framework. Legal reference: Закон України "Про електронну комерцію".

4. How we share data

We may share relevant information with:

• Psychologists/qualified professionals for the purpose of matching and scheduling related to your request.
• Service providers that support our operations (e.g., hosting or administrative services) under confidentiality obligations.

We do not sell your personal data.

5. Storage and security

We store personal data for as long as necessary for the purposes described in this Policy and to comply with applicable legal requirements. We use organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Because no method of transmission or storage is 100% secure, we cannot guarantee absolute security.

6. Your rights

Depending on applicable law, you may have the right to request access to your personal data, correct inaccurate data, and request deletion or restriction of processing when conditions are met. You may also object to processing in certain cases and withdraw consent where processing is based on consent (including for health-related data), without affecting processing already carried out before withdrawal.

The rights and procedures are governed by applicable Ukrainian law, including Закон України "Про захист персональних даних".

7. International transfers

If personal data is processed outside Ukraine, we take steps intended to ensure an appropriate level of protection and to comply with applicable requirements.

8. Contact us

To exercise your rights or ask questions about this Policy, contact us:

• Email: contact@kindrale.com
• Phone: +380 667 201 9595
• Address: 12-B Hrushevskoho St, Kyiv, 01001, Ukraine